Course Refund Policy

We want you to feel confident and supported when you join any of Naturally Captive's courses. If you decide the course isn’t the right fit for you, we offer a 14-day refund policy with the following conditions:

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Eligibility for a Refund

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You may request a full refund within 14 days of purchase if:

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• You have not completed more than 20% of the course content, and

• You can show that you attempted to use the material (for example, by watching lessons, starting the workbook, or engaging in the content).

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This helps ensure the policy is fair and prevents misuse, while still supporting genuine students.

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How to Request a Refund

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To request a refund:

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1. Fill out the refund request from below or email us at naturallycaptive@gmail.com with the subject line: Refund Request – [Your Name] 

2. Include:

   • Your full name

   • The email used for purchase

   • The date of purchase

   • A brief explanation of why the course wasn’t the right fit

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We will review your request within 3–5 business days.

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Refund Outcomes

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• Approved refunds will be returned to your original payment method.

• Depending on your bank or payment provider, refunds may take 5–10 business days to reflect.

• Refunds are not available after the 14-day window has passed.

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Non-Refundable Situations

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Refunds cannot be issued if:

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• More than 14 days have passed since purchase

• More than 20% of the course has been completed

• You have downloaded or accessed the full course materials in a way that indicates complete use

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Questions?

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If you’re unsure whether you qualify or need help with anything in the course, feel free to contact us at naturallycaptive@gmail.com. We’re here to support you and your bird’s journey.